WHAT INFORMATION WE COLLECT
When you visit our Sites, we may collect information such as your computer's IP address, browser type and version and anonymous information collected from cookies when you are browsing our Site to help us understand how to improve our Site and services to you, personal information such as your name, address, telephone number and email address as provided by you when you register or place an order with us and enter your payment card details.
Once you register or place an order (even if you do not register with us) on our Site, we know who you are and are able to link the information we collect about your computer activities to you.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT
We use this information for all sorts of reasons. The main reason we use this information is to provide you with a great product, outrageously good service, value for money and to tell you about our products and services. We also use the information:
- for processing your order and answering your queries;
- for product development;
- to improve our Site and ensure that content is presented in the most effective manner for you and your computer;
- to notify you about changes to our Site or the services provided by the Viceroy Cornwall;
- to carry out data matching with third parties such as Google in order to send you targeted advertising;
- to measure and understand the effectiveness of advertising we serve to you and to deliver relevant advertising to you;
- to provide you with information and products or services we feel may interest you.
We also engage third party payment processors to process the payment of your online order. These third party processors may store your payment card details, if you want them to, to speed up your transaction time. If you do not want to take advantage of this, please do not select this function.
We may retain copies of any correspondence you send us and we will keep your registration and order details. Any personal information that you provide to us and any information from which we can identify you, is held in accordance with the data protection act.
We may also share some of your personal information with certain third party companies for analytical purposes. The reason for doing so is that it allows us to understand your purchasing options and therefore allows us to, where appropriate, send you generic marketing offers which may be of most relevance to you.
We treat your personal information as confidential and to fully comply with all applicable UK data protection and consumer legislation.
STORING PERSONAL DATA
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All information you provide to us is stored securely to prevent unauthorised access or disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Site and any transmission is at your own risk.
You are required to create a password when you register an account with us. Creating a secure password is one of the best ways of keeping your information safe.
You should never write your passwords down anywhere, or share them with anyone, including close family members. We will never telephone you to ask for any personal information you have given online.
If you ever have any suspicions that someone may have accessed your account, you should immediately change your password.
You can re-set your password on www.viceroyofcornwall.co.uk at any time by logging into your account.
If you’ve forgotten your password, enter your email address on the ‘forgotten your password’ page and we’ll send you an email. Simply follow the instructions in the email to change your password.
Phishing is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to counterfeit websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords.
If you do receive such an email or are asked for your password by anyone claiming to work for us, please report the incident immediately to us.
If you think any information we have about you is incorrect or incomplete, please write or email us and we will correct or update any information as soon as possible.